FREQUENTLY ASKED QUESTIONS
What is the delivery time?
Orders are usually shipped within 3 business days after payment is received.
Standard delivery time is 5 to 8 business days to UK.
Please note that delivery times may vary depending on your location.
How can I modify an order?
If you wish to modify an order, please contact us within 24 hours of your purchase at hothugger.life@gmail.com.
After 24 hours, the order can no longer be modified, and you will need to request a return for an exchange or refund.
How can I return a package for an exchange or refund?
To arrange the return of a package, please contact us at hothugger.life@gmail.com.
Please note that return shipping costs are the customer's responsibility.
Do you ship internationally?
Yes, Hot Hugger is an international online store.
You can place an order from almost anywhere in the world.
How can I track my order?
To check your order status, please contact us at hothugger.life@gmail.com.
Keep in mind that tracking becomes available once your parcel has been received by your local post office.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal.
Cash on delivery is not available.
Where is your warehouse located?
Our warehouse is located in China, from where we ship products to our international customers.
Is the product quality from China good?
We carefully curate quality products.
Today, many major retailers sell items manufactured in China, and the quality is generally excellent.
At Alvora, we work hard to meet your expectations for quality and satisfaction.